Warren House Vets

An iPECS in Healthcare Case Study

About Warren House Vets

The Warren House Veterinary Group has been offering surgical, emergency and general pet healthcare services and treatments for over 30 years. They are an independent, family run business with a team of 50 across four practices in Kent.

The Challenge

The ageing systems already in place across Warren House’s four sites were unreliable and offered limited features. The Group required a simple solution that would provide them with:

The Solution

The iPECS eMG80 was chosen as it could run on the existing cabling without the need for CAT5 cabling. The eMG80 also provided a future-proof solution by using SIP functionality.

Installation was completed over the space of 3 months across the four sites, which included time spent upgrading all lines to ISDN.

Key Features

The communications solution from iPECS has given me greater confidence that our customers are receiving a high standard of service at each of our four branches. Customers can now get hold of a member of my team even at busy times, which means we aren’t losing business to the competition and as a result we are seeing a fantastic return on our investment.
Anthony Piercy, Owner, Warren House Vets
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