An iPECS in Manufacturer Case Study

Video Case Study

About Hozelock

Hozelock is a large manufacturing business based in Birmingham, UK. Under one roof, they have 250 permanent staff and large quantities of seasonal employees during busy periods in the summer. Therefore, needed a phone system to facilitate seamless communication and collaboration between their staff.

The Challenge

The Solution

The solution implemented was an iPECS UCP 100 that was to enable a seamless expandability throughout the site. iPECS LIP-9020 handsets were deployed to reduce cabling, installation and maintenance cost and iPECS LIP-9040C handsets to deployed to call centre and reception staff to provide the additional features they need. iPECS Business DECT handsets were also implemented for mobility in the factory.

Key Features

Since we’ve implemented the Ericsson-LG iPECS system, we’ve been able to produce more reports for the business. The Ericsson-LG system has allowed us to see when those calls are coming in and actually provide management with figures to help us deal with the peaks and troughs of calls.

Richard Lewins, IT Director, Hozelock UK LTD
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